Returns

We hope that you are thrilled with your selection and that your purchase will bring years of enjoyment. We encourage you to wear your new jewelry and show it off for thirty days! However, if for any reason you are not completely satisfied, just follow these steps for a quick and smooth return.

Please be aware that diamond grading is subjective. Our appraisers uphold the strictest standards, but opinions occasionally deviate. If you are in any way dissatisfied, you may return your purchase for a hassle-free refund.

Return instructions:

• Please email or call to request a return authorization number and for mailing instructions.
• We will credit your original method of payment excluding shipping charges. This process usually takes a few days, however, due to Credit Card Company policies it can occasionally take longer. Refunds can only be made in the original payment method.

Restrictions:

• All items must be returned within 30 days of receipt in original and undamaged condition. Returned merchandise is subject to inspection by our Quality Assurance team before a refund is processed.
• Item must be returned in original gift box.
• We are not responsible for merchandise we do not receive or that is not returned in accordance with these terms.
• Custom sizes (smaller or larger than available sizes stated on item description) or custom orders may not be eligible for refunds.

Damaged Items:

If you receive an item which has been damaged upon arrival, please call immediately.

Please have your order number available and we will make return shipping arrangements at that time.

Credit:

All returns are refunded in the same form of payment originally used for the purchase.

Processing time is determined by method of payment used. Please note--shipping and handling charges will not be refunded unless you received a damaged package, defective or incorrect item.